Returns and Exchanges
organicKidz® appreciates your business and strives for 100% customer satisfaction. We hope that you are satisfied with and enjoy our products, however we understand that there may be occasions where the products you purchased do not meet your needs. If this occurs, we will accept return or exchange of any items within 14 days of the purchase date, provided the following conditions are met:
- The product is unused.
- It is in its original packaging.
- It is accompanied with the original invoice.
In the event that you decide to return your products, please contact us at info@organicKidz.ca to get a return authorization. Please prepay postage and repack items carefully. organicKidz®is not responsible for any packages lost during shipping. You are responsible for all shipping costs incurred in returning your purchase to us. organicKidz®will not refund items damaged due to shipping.
If you receive a damaged or defective product, please notify us within 14 business days of the purchase date. In the event that a product is defective or damaged during shipping to you, organicKidz® will provide an equivalent replacement item. In some cases, we may want to replace a defective part rather than replace an entire item.
Please mail all returns or exchanges to:
#100, 2250-162 Ave SW
Calgary, Alberta T2Y 0J9